• Job Post
    Position: Technical Service Manager(code 160620A) 
    Company profile: It is a strategic emerging enterprise funded by world renowned electronics industry with $20 million capital.  
    Number of position:
    Year(s) Experience Required:
    Location: (Jiangsu)  
    Type of job:
    Job Category:  Engineering
    Preferred date of Start:
    Duties: 1,Define and constantly improve the local service and support set-up for the assigned country/countries.
    2,Assistance in plant configuration and product training at our customer's site.
    3,Solve/handle technical and warranty issues from customers in local market.
    4,Escalate technical issue to level2 support team in China when there is no solution can be made locally. Keep pressure on level2 suuport team in China until escalated issue have a proper solution and be implemented in a reasonable time.
    5,Supervise the local Service logistic providers,manage the local exchange pool at acceptable cost.
    6.Select,manage and train the local Service provide(Installers) to develop a reasonable coverage for the assigned country/countries.
    7.Perform software upgrades of inverters at the office,warehouse and installation sites.
    8.Actively participate in customer meetings together with the Sales team to identify customer needs
    9.Develop and execute a yearly Service and Support business plan based on the country and global service and support staategy.

    Requirements: 1. Bechelor Degree in electrical engineering or equivalent in depath technical expertise.
    2. A minimum of 3 years experience in international Service and Support organizations,managerial experience is desired.
    3. Proven track record in Service operations,process optimization and change management projects,results in Customer satisfaction and productivity improvements.

    What to offer: Negotiable

    Is this employer verified by ChinaSemester? No
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