• Job Post
    Position: Customer Service Representatives (code 110413) 
    Company profile: Our client company is a leading global third-party outsourcing provider offering its clients customized end-to-end business solutions at every stage in the value chain, from either the pre-sales, sales or post-sales lifecycle. In China, it successfully expanded our business to industries such as aviation, automobile, media, tourism, telecommunications, FMCG, financial service etc. and build up strategic partnership with numerous world-renowned companies.  
    Number of position: 10 
    Year(s) Experience Required:
    1
    Location: (Shanghai)  
    Type of job:
    Full-time
    Job Category:  Consulting
    Preferred date of Start:
    ASAP
    Duties: - Answering incoming calls, faxes, postal mail and emails relating to the programs supported
    - Provides information about the programs supported to enable customers to access the programs and the associated benefits
    - Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area
    - Performs all procedures accurately including following call flows, work processes, data entry requirements and complaint management processes
    - Provides call backs and or call downs to subscribers and partners as required
    - Follows correct processes and procedures for changes in supplied tools as required


    Requirements: - Foreign candidates whose native language is: Japanese, Korean, Thai, Vietnamese, Bahasa (Indonesian languages)/Malay, Tagalog, Hindi, English (for Singapore/AUS/NZ)/(Filipinos), Taiwanese
    - About 20-35 years old; Diploma or above; No gender and major requirement
    - Proficiency and comprehension of local languages to be supported
    - Typing Skills. Ability to talk and type.
    - Excellent verbal and written communication skills in local language requirements
    - Sound analytical problem solving skills; linear and logical troubleshooting skills
    - Listening and Patience
    - Service Orientation


    What to offer: - Salary Negotiable
    - Z Visa assistance
     
    Is this employer verified by ChinaSemester? Yes
    Published Date:
    2011/4/13
    Apply this Job Now
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